Overview of SOTI XSight Architecture
This section provides an overview of the SOTI XSight architecture, and information about setting up SOTI XSight.
SOTI XSight integrates with SOTI MobiControl for:
- License management.
- Authentication and authorization.
- Role management.
- User lookups and support email processing.
- Retrieval of device and device group information.
- Setting up remote-control, Linux terminal and web console connections.
- Data collection from devices.
The diagram below shows a simple on-premises setup of SOTI XSight that is co-located with SOTI MobiControl.
Core Components
| Component | Function |
|---|---|
| SOTI XSight Service | A Windows service that hosts the SOTI XSight web console |
| Tunnel Service | A Windows service that provides functionality to access the command-line terminal and administrative web console on Linux devices. |
| SOTI XSight Agent Service | A Windows service that is responsible for communicating with the SOTI XSight Agent, to receive collected data and send agent configurations. |
| SOTI XSight Agent | A mobile application that collects data and runs data analysis on mobile devices. |
| XT Sock Smart Battery Plugin | An OEM-specific plugin that collects smart battery data from devices and reports it to the SOTI XSight Agent. |
| SOTI XSight Services | A service hosted by SOTI that provides licensing and supplies device skins for remote-control. |
| SOTI XSight Database | A database that stores all data related to incident management, general configurations, user preferences and authorization. |
| SOTI XSight Chat Database | A database that stores all data related to Chat and Live Support services. |
| SOTI XSight Cook Database | A database that stores data collected from the agents, SOTI MobiControl device and device group reference information, and configuration information for device agents. |
| SOTI XSight DW Database | A database that stores all processed and aggregated data for the SOTI XSight Operational Intelligence dashboards. |
Network Communications
SOTI XSight uses the following ports to communicate between components.
| Component Name | Protocol | TCP Port(s) | Direction |
|---|---|---|---|
| SOTI Services (skinapi.soti.net & sotiassistservices.soti.net) | HTTPS | 443 | Outbound |
| SOTI XSight Web Console | HTTPS | 443 | Inbound |
| SOTI XSight IM Database | TCP | 1433 | Outbound |
| SOTI XSight DW Database | TCP | 1433 | Outbound |
| SOTI MobiControl Deployment Service | TCP | 1433 | Outbound |
| Component Name | Protocol | TCP Port(s) | Direction |
|---|---|---|---|
| Mobile Client: SOTI XSight Agent | TCP (comm) | 5493 | Inbound |
| SOTI XSight Cook Database | TCP | 1433 | Outbound |
| Component Name | Protocol | TCP Port(s) | Direction |
|---|---|---|---|
| SOTI XSight Agent | HTTPS, Web Socket | 443 | Inbound |
| SOTI XSight Web Console | HTTPS, Web Socket | 443 | Inbound |
| SOTI XSight Chat Database | TCP | 1433 | Outbound |
Coturn Service
- Coturn service is currently hosted on a Cloud environment.
- Coturn port: 3478 (TCP/UDP)
- Customers should not block these ports for outbound communication : 49152-65535 UDP
- Coturn service configuration for each Chat Service instance is fetched via SOTI services, based on MobiControl Registration Code and Installation ID. Limitation: XS-6752
- Load balanced vs non-load balanced setup:
- For Non-load balanced setup, enter the local server hostname and port details of the Chat Service
- For Load balanced setup, enter the details of the load balancer - load balancer hostname and the port assigned for Chat Service. The Coturn Server must be hosted outside of the load balanced environment.
- For On-premise setup:
- If all the services are available within the company's intranet, then there is no mandatory need for Coturn server. If the Coturn server has to be hosted on-premise, it involves changes to be made to the Chat Service/Sabha backend to handle requests internally rather than from SOTI Services.
| Component Name | Protocol | TCP Port(s) | Direction |
|---|---|---|---|
| SOTI MobiControl Deployment Server | TCP | 5494 | Outbound |
| SOTI MobiControl Management Service | HTTPS | 443 | Outbound |
| SOTI XSight Display Server | HTTPS | 443 | Inbound |
| SOTI XSight Web Console | HTTPS, Web Socket | 443 | Inbound |