Priority Levels

The following table lists the priority levels an incident can be assigned.


Blocker	The incident is preventing part or all of the system from functioning. The incident must be resolved immediately.
Critical	The incident is preventing a specific feature from working and there is no workaround. The incident must be resolved as soon as possible.
Major	The incident is causing a major impediment to use of a feature or the system. A workaround may exist.
Minor	The incident is causing a minor loss of functionality. A workaround exists.
Low	The incident is trivial in nature and does not affect the normal functioning of the system.