Remotely Controlling Devices

About this task

You can start a remote control session from within either SOTI Assist or SOTI MobiControl.

Procedure

To start a remote control session from within SOTI Assist:
  • In the incident details view, in the Devices section on the left, click on Remote Control under the device you want to remotely control.
    Note: If your device permissions allow you to remotely view the device, but not control it, the link will read Remote View rather than Remote Control.
    The device appears in the remote control page.
To end the remote control session:
  • At the upper right of the remote control page, click the close button.