System Requirements

The recommended system requirements for SOTI Assist are as follows:

Hardware

  • Processor: 2 GHz or faster
  • Memory (RAM): 2 GB or more
  • Disk space: 200 MB
    Note: The disk space listed here is the minimum required to install SOTI Assist. In a production environment your system will probably need many times this amount of available disk space to accommodate generated log files and uploaded incident attachments.

Operating System (64-bit only)

  • Microsoft Windows 8
  • Microsoft Windows 10
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2016
Note: SOTI Assist requires the following Windows features to be enabled before installation:
  • On Windows Server you must enable the Media Foundation option in the Add Roles and Features wizard.
  • On Windows workstations you must enable the Media Features option in the Windows Features dialog box.

Browser

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Microsoft Internet Explorer 11

.NET

  • .NET 4.5.1 framework installed with all critical updates

Database

Microsoft SQL Server 2008 R2, 2012, 2014, or 2016 is required to host the SOTI Assist database. SOTI Assist can be configured to use the same server instance as SOTI MobiControl or a different server instance.

SOTI MobiControl

SOTI Assist requires integration with SOTI MobiControl 13.3 or higher. SOTI MobiControl must be operational during installation. The installer uses a connection to the SOTI MobiControl database to automatically configure the integration with SOTI MobiControl.