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Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
Troubleshooting Device Issues
Using Remote Control
Remote Controlling Devices Using SOTI XSight

Welcome to SOTI MobiControl 2025.1 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage your enterprise devices. Use SOTI MobiControl Help to learn about all the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
What's New in SOTI MobiControl
Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
- About the SOTI MobiControl Console
- Managing Users
- Managing Devices
- Managing Configurations
- Managing Applications
- Managing Data
- Monitoring Devices
- Troubleshooting Device Issues
  - Enabling and Viewing a BitLocker Recovery Key for Windows Modern
    A BitLocker recovery key is a unique 48-digit password. The key unlocks your system if BitLocker cannot to confirm that an attempt to access SOTI MobiControl is authorized.
  - Using Remote Control
  - Checking Device Logs
  - Documenting a Device Issue
  - Remotely Turning off Your Device
  - Remotely Soft Resetting Your Device
  - Editing Support Contact Information
- Generating Reports
- Managing System Settings
- Other Features
- SOTI MobiControl Console Reference
System Health
View vital system stats in a variety of interactive, up-to-date charts and tables.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on the following platforms:
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
Cloud Link Agent
Glossary
Notices

Remote Controlling Devices Using SOTI XSight

Before you begin

You must have SOTI XSight installed to use this feature.

Refer to the SOTI XSight documentation on Diagnostics and Remote Control.

Android Enterprise devices must have an Android Enterprise plugin installed.

Note: Zebra Android Enterprise devices do not require a plugin to support remote control. However, when a remote-control session is established via the Zebra RC API, a pop-up appears on the device screen, prompting the device user for remote-control permission. The pop-up can be suppressed by the API on devices with MX 9.3 or later. The suppression does not work on TC20 and TC25 devices.

Note: Android devices with work profiles and iOS devices can only be remote-viewed.

About this task

To initiate a remote control session on a device:

Procedure

Select the device that you want to remote control and select the Remote Control icon in the Device Actions menu bar.
In the Remote Control dialog box, select Web-based and select OK.

Results

SOTI MobiControl launches SOTI XSight in a new browser tab to begin the remote control session.