Documenting a Device Issue
Before you begin
Note: To use this feature, you must have SOTI XSight installed.
About this task
To report a device issue in SOTI XSight:
Procedure
- Select the device you want to create a ticket for, then select Report Incident in the Device Actions menu bar.
- Select Report Incident.
Results
SOTI MobiControl redirects you to your associated SOTI XSight instance with a pre-populated draft incident report containing device details.
See SOTI XSight Help for more information on using SOTI XSight.