Handling Installation Errors

Common SOTI MobiControl Installation Errors

The Installer Did Not Detect My Database

The installer should detect and list any Microsoft SQL Servers available on your server or accessible from your network. If you do not see your Microsoft SQL Server instance listed in the SOTI MobiControl installer, try one of the following troubleshooting steps.

  • Check that you're running the installer as an administrator with domain access

  • Add the domain or local host to the server address

  • Check port 1433 for issues. SOTI MobiControl uses port 1433 for communication between the server and the database

I Cannot Connect to My Database

If, during installation, you can see the Microsoft SQL Server database but cannot connect to it, this may be due to an authentication or permissions error or a connectivity error.

Verify that you're attempting to connect to the database using an account with the correct permissions.

Troubleshooting With Installation Logs

The SOTI MobiControl installation process generates logs useful for troubleshooting problems encountered during an installation or upgrade. Reviewing the logs can help determine why a problem has occurred. Refer to the following logs when troubleshooting installation and upgrade errors:

Installation Log

The installation log includes information regarding the SOTI MobiControl installation process, which is useful for troubleshooting new installations and upgrades.

C:\ProgramData\SOTI\MobiControl\Installer\Logs\Installation.log

Upgrade Log

The upgrade log has information regarding the SOTI MobiControl upgrade process that is useful for troubleshooting upgrades.

C:\ProgramData\SOTI\MCUpgradeHandler.log

Repairing Installation Errors

If you run into issues after installing or upgrading SOTI MobiControl, you can re-run the SOTI MobiControl setup executable. Make sure that you turn off all SOTI MobiControl services (even if installed on different computers) before running the installer.

Warning: If you leave a SOTI MobiControl component unchecked in the installer, the installer uninstalls that component. Make sure to select all components that you want to keep installed.

If your issues persist, contact SOTI Support.