Device Search Index

The search bar in the Devices view analyzes an index stored on the SOTI MobiControl management server for results, rather than accessing the SOTI MobiControl database directly. The index updates in real-time as new information becomes available for a device.

However, in rare circumstances, a discrepancy can occur between the index and the database. For example, if the management server was offline while a device checked in, the index is not updated with the information. You can fix synchronization issues with the SOTI MobiControl SOTI Search Servers setting.

The SOTI Search Servers determines how often SOTI MobiControl performs an integrity check and synchronizes with the database. It is a fail-safe mechanism that ensures the most current device information is available in the console. See Configure SOTI Search Settings for instructions.