Documenting a Device Issue
Before you begin
Note: You must have SOTI Xsight installed to use this feature.
About this task
To report a device issue in SOTI Xsight:
Procedure
- Select the device that you want to create a ticket for and click the Report Incident icon in the Device Actions menu bar.
- Click Report Incident.
Results
You will be redirected to your associated instance of SOTI Xsight with a draft incident report that is prepopulated with the device details.
See SOTI Xsight Help for more information on using SOTI Xsight.