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Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
Troubleshooting Device Issues
Using Remote Control
Remote Controlling Devices Using SOTI Assist

Welcome to SOTI MobiControl 15.3 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage and monitor your enterprise devices. Use SOTI MobiControl Help to learn about all of the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
System Health
View vital system stats in a variety of interactive, up-to-date charts and tables.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on Android Plus, Linux, macOS, Windows Desktop Classic, and Windows Mobile/CE devices.
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
Glossary
Notices

Remote Controlling Devices Using SOTI Assist

Before you begin

You must have SOTI Assist installed to use this feature.

Android Enterprise devices must have an Android Enterprise plugin installed.

Note: Zebra Android Enterprise devices do not require a plugin to support remote control. However, when a remote-control session is established via the Zebra RC API, a pop-up appears on the device screen, prompting the device user for a remote-control permission. The pop-up can be suppressed by API means on devices with MX 9.3 or later. The suppression does not work on TC20 and TC25 devices.

About this task

Note: Android devices with work profiles and iOS devices can only be remote-viewed.

To initiate a remote control session on a device:

Procedure

Select the device that you want to remote control and click the Remote Control icon in the Device Actions menu bar.
In the Remote Control dialog box, select Web-based and click OK.

Results

SOTI MobiControl will launch SOTI Assist in a new browser tab where the remote control session will begin. See SOTI Assist Help for more information.