Upgrading Device Agents

Before you begin

You'll need to add the relevant SOTI MobiControl device agents to your SOTI MobiControl database before beginning. See Device Agents for download locations for device agents.

Note: You cannot upgrade iOS device agents using this method. You must use the application upgrade functionality in app policies to upgrade your iOS device agents.

About this task

To download and install the latest SOTI MobiControl device agent on your devices:

Procedure

  1. Specify which networks your devices can use to download the device agent.
    • If upgrading a single device, click on the device whose agent you want to upgrade to open its Device Information panel.
    • If upgrading multiple devices within a single device group, right-click on the device group containing the devices whose agents you want to upgrade and select Advanced Configurations.
  2. On the Configurations tab, under the Advanced Configurations section, open Agent Upgrade Settings. In device groups, be sure to first select the applicable device family from the dropdown list in the top-right corner.
    Agent Upgrade Settings are dictated by Device Family. Within groups you must perform this step separately for each device family whose agents you want to upgrade.
    Device family dropdown list in Group Information panel.

    On Android Plus devices, select Agent and Plugin Upgrade Settings.

  3. Enable the networks over which you want to permit devices to download agents and click OK to save your settings. Close the Device/Group Information panel.
  4. Select the devices whose agents you want to upgrade and, in the Device Actions menu bar, select Enable Agent Upgrade.
  5. If applicable, click the warning message at the bottom of the dialog box to see why some of the selected devices will not allow agent upgrades.
  6. Click Enable Agent Upgrade.
  7. With the devices still selected, now select Upgrade Agent Now icon from the Device Actions menu bar.
  8. If applicable, click the warning message at the bottom of the dialog box to see why SOTI MobiControl cannot push the agent to some of the selected devices.
  9. Click Upgrade Agent Now.

Results

Devices with out of date agents will download and install the latest available agent.