Remotely Viewing iOS Devices via Remote Screen Sharing

About this task

Only devices running iOS 11 or later support Remote Screen Sharing.

iOS 12 or later is required to start Remote Screen Sharing directly from the SOTI MobiControl application.

Before starting Remote Screen Sharing, you need to start a Screen Broadcast session. The procedure differs between the iOS 11.x devices and iOS 12 (and later) devices.

Starting a Screen Broadcast Session for iOS 11.x

About this task

To start a Screen Broadcast session on an iOS 11.x device:

Procedure

  1. Add the Screen Record button to the Control Center (if it does not already exist):
    1. Open the Settings application.
    2. Select Control Center > Customize Controls.
    3. Tap the + button next to Screen Recording.
  2. In Control Center, long-press Screen Record.
  3. Select the SOTI MobiControl application from the list.

Results

The screen broadcast starts, which is indicated by a red bar that appears across the top of the device screen.

Example

Initiating a Screen Broadcast Session for iOS 12 and later

About this task

To start a Screen Broadcast Session on an iOS 12 (or later) device:

Procedure

  1. Open the SOTI MobiControl application.
  2. From the main menu, select Remote Screen Sharing.
  3. Click the Screen Recording button.
  4. Select Start Broadcast.
    You receive an on-screen notification that the application has successfully connected to the SOTI MobiControl server.
  5. Go to the Remote Screen Sharing page and confirm that:
    • Connection Status is set to “Connected”
    • Remote View is set to “Off”

Results

The screen recording starts, which is indicated by a red bar that appears across the top of the device screen.

Example

Starting a Remote View Session

Before you begin

Make sure SOTI Assist is installed on your server. For instructions, see SOTI Assist Help.

About this task

Note: This procedure is the same for all supported iOS versions (11.x and later).

To start a Remote View session from the SOTI MobiControl console:

Procedure

  1. Find and select the device you want to remotely view.
  2. Click the Remote View icon.
  3. In the Remote Control dialog that opens, select the Web-based option button and click OK.

Results

The Remote View session starts. You can view the device’s screen in the SOTI MobiControl console. The device user is notified that the session has started.

The Remote View session will continue until one of the following occurs:

  • The device user ends the Screen Broadcast session
  • The web-based client is closed in the console

The device user is notified once the Remote View session ends.

Example