Documenting a Device Issue

Before you begin

Note: You must have SOTI Assist installed to use this feature.

To report a device issue in SOTI Assist:

  1. Select the device that you want to create a ticket for and click the Report Incident icon in the Device Actions menu bar.
  2. Click Report Incident.

You will be redirected to your associated instance of SOTI Assist with a draft incident report that is prepopulated with the device details.

See SOTI Assist Help for more information on using SOTI Assist.