Updating Android Device Agents in the SOTI MobiControl Database

About this task

Important: To download or update Android device agents, the SOTI MobiControl management service requires access to the following URL endpoints activate2.soti.net and agentdservice.s3.amazonaws.com.

To download the latest Android SOTI MobiControl device agent to your SOTI MobiControl database:

Procedure

  1. In the legacy console, go to the All Platforms tab and the Servers tab.
  2. Under Global Settings, click the wrench icon beside Manage Android Agents to open the Manage Android Agents dialog box.
  3. Find the manufacturers whose agents you want to update and click the arrow icon beside the folder to expand its contents.
    Tip: Use the Out of date dropdown filter to refine the Manufacturers list to only show models with a newer device agent available.
  4. Click the Update button to download the latest version of the agent to your SOTI MobiControl database.
    This will not change the compatibility of the previous local version of the agent. Devices with the previous agent will continue to run that agent with no compatibility issues.
    Once the latest version of the device agent has been successfully downloaded to the SOTI MobiControl database, the Update button will change to read Update Compatibility.
  5. Optional: In the Latest Version column, click the version number to download a copy of the .apk file to your computer. You can sideload it onto a few Android devices to test the version with a limited number of devices before pushing it to the rest of your devices.
  6. When you want to push the new version to all your devices, click the Update Compatibility button.
    This marks the previous agent versions as out of date and a red warning icon will appear beside the device in the Devices list in the Devices view.

Results

You now have the latest version of the device agent in your SOTI MobiControl database. To upgrade it on the rest of your devices, see Upgrading Device Agents for instructions.