Establishing Mandatory Files

You can mark certain folders or files in your content repository as "mandatory". These folders and files are downloaded to the SOTI Hub app on your devices when they log into the SOTI Hub app and connect to a content repository with mandatory folders and files enabled. Device users cannot remove these files or folders from the app and changes to the content repository are automatically reflected when the SOTI Hub app next connects to the content repository. If a file is edited or a new file is added to a mandatory folder, the file will be updated or downloaded to the device without device user intervention. Any restrictions placed on the content repository such as DLP settings also apply to Mandatory folders and files. Mandatory folders and files appear in the SOTI Hub app as a separate menu item called Mandatory Content.

The SOTI Hub app has a synchronization schedule that periodically checks if any changes were made to the mandatory files or folders and pull down those changes. You can modify the default fetch interval to one that better suits your schedule. If the content repository goes offline during a scheduled synchronization, the file downloading at the moment of disconnection will fail.

Adding Mandatory Folders and Files

You can set any folder or file within the content repository as a mandatory folder or file.

Before beginning, refer to Creating a Profile for general steps on creating a profile and SOTI Hub settings for information on the SOTI Hub profile configuration, its settings, and adding a content repository to SOTI Hub.

Note: Configure settings for the content repository before adding mandatory files.

1. Within the dialog box of the SOTI Hub profile configuration, open the Content Repository dialog box.
2. Under Mandatory File Fetch Settings, select Enable File Fetch and then click Configure to open the Configure Folder and File Fetch List dialog box.
3. Click New to open the Add Path dialog box where you can add a file or folder path. Ensure the option (file or folder) is selected and that you follow the path syntax requirements.
4. Click OK to save the file or folder and then repeat as necessary to add any other files or folders that you want to set as mandatory.

   Note: The SOTI Hub app downloads files and folders based on the order of the File Fetch list. Use the Move Up and Move Down buttons to reorder files and folders.

5. When satisfied, click OK to save the Folder and File Fetch list and continue with profile assignment.

Changing Mandatory Folders and Files

Edits to Mandatory Folders and Files will be reflected on the device at its next scheduled synchronization.

1. On the All Platforms tab, go to the Profiles tab and select the profile containing the SOTI Hub profile configuration and content repository that you want to modify.
2. Right-click and select Edit Profile.
3. Double-click the SOTI Hub profile configuration to open the SOTI Hub Settings dialog box and then double-click the content repository that you want to edit to open the Content Repository dialog box.
4. Under Mandatory File Fetch Settings, click Configure to open the Configure Folder and File Fetch List dialog box.
5. Select any files or folder that you want to change and click Edit.
6. Click OK to save your new settings and return to the main Edit Profile dialog box where you can click Save and Assign to push the changes down to your devices.

Deleting Mandatory Folders and Files

You can remove files and folders from the Mandatory section at any time. Files that the device has already downloaded will remain on the device but they will no longer appear in the Mandatory Folders and Files section of the app. To also remove the files from the device, use the device action Clear Cached SOTI Hub Content after you have cleared the file(s) from the File Fetch list. Note that this will clear all cached content in the app, not just previously mandatory files.

1. On the All Platforms tab, go to the Profiles tab and select the profile containing the SOTI Hub profile configuration and content repository that you want to modify.
2. Right-click and select Edit Profile.
3. Double-click the SOTI Hub profile configuration to open the SOTI Hub Settings dialog box and then double-click the content repository that you want to edit to open the Content Repository dialog box.
4. Under Mandatory File Fetch Settings, click Configure to open the Configure Folder and File Fetch List dialog box.
5. Select any files or folder that you want to delete and click Delete. To delete all files and folders in the list, click Delete All.
6. Click OK to save your new settings and return to the main Edit Profile dialog box where you can click Save and Assign to push the changes down to your devices.

   Note: Files and folders already on the device will remain on the device though they will no longer be marked as Mandatory. To remove these files and folders from the device too, continue to the next step. Otherwise, you have successfully removed files or folders from the file fetch list.

7. From the All Platforms tab, switch to either the Android Plus tab or the iOS tab. If you have both Android Plus and iOS devices, you will need to perform these steps separately for each platform tab.
8. On the Devices tab, right-click on the devices or devices groups that you want to target and select Action then Clear Cached SOTI Hub Content.
9. The device user will be logged out of the SOTI Hub app once this command is sent.

Note

The mandatory folders and files downloaded to the device will be automatically deleted if any of the Repository URL, Repository Type, Path, Filter, Alias, Domain, Prefill Username (or Prefill Password), or Enterprise Resource Gateway settings are changed in the SOTI Hub profile configuration.

Configure Folder and File Fetch List Settings

In the Configure Folder and File Fetch List dialog box, use the buttons to perform actions on the selected path for a folder or file.

Add Path Settings

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