URL Source: http://soti.net/resources/blog/2023/soti-year-in-review-2023-soti-sync-groundbreaking-updates-and-more/ Last Updated At: 2026-03-30 20:17:40 UTC Description: 2023 has been a great year with the return of SOTI SYNC, big updates to SOTI ONE and more. Take one last look at the year in our 2023 year-in-review blog. Author: Jessica Dell’Aquila Keywords: Mobile Device Management, SOTI, SOTI MobiControl --- # SOTI Year in Review 2023: SOTI SYNC, Groundbreaking Updates and More by Jessica Dell’Aquila Dec 14, 2023 This past year was fueled with innovations, customer successes and stand-out events. Of course, none of it would have been possible without our customers, partners and employees. Here is a look at some of the highlights of 2023. ## **The Return of SOTI SYNC** After four years, SOTI SYNC 23 returned and it quickly sold out. Hosted in Munich, Germany, attendees had the opportunity to receive in-depth training from SOTI product experts. SOTI’s President and CEO, Carl Rodrigues and our SVP of Product Strategy, Shash Anand gave a keynote speech on how organizations need better visibility into the front lines of their business. Microsoft’s keynote looked at Generative AI. Partners such as Honeywell, Peak Technologies Inc., ncc guttermann and praedata joined us on stage to share their experiences and insights. | | | | --- | --- | Attendees also got a sneak peek at the SOTI ONE Platform product roadmap. Top performing partners were recognized at the [SOTI 2023 Partner Awards](https://soti.net/resources/blog/2023/soti-sync-23-partner-awards/). Finally, SOTI SYNC 23 culminated with a fireside chat between Carl and legendary footballer and social entrepreneur Oliver Kahn. Thanks to everyone who attended. We cannot wait to see everyone at the next SOTI SYNC. FOR FURTHER READING [Read the SOTI SYNC 23 Recap](https://soti.net/resources/blog/2023/soti-sync-23-recap) ## **New Innovations to the SOTI ONE Platform** This year was packed with new features for the SOTI ONE Platform. The highlights: | | | | | | --- | --- | --- | --- | | | | | | - [Shared Device Updates](https://soti.net/resources/blog/2023/fall-2023-soti-mobicontrol-update-shared-devices/) - [Windows Management Updates](https://soti.net/solutions/windows-management/) - [Live View](https://soti.net/resources/blog/2023/fall-2023-soti-xsight-update/) - [Live Support-Text, Voice and Video Chat](https://www.soti.net/resources/blog/2023/live-chat-to-enhance-your-device-support-with-soti-xsight/) - [SOTI Snap Workflow](https://soti.net/resources/blog/2023/three-reasons-to-use-a-workflow-management-solution-soti-snap) - [PDF Mapper](https://soti.net/resources/blog/2023/kickstart-your-paperless-process-with-soti-snap/) - [SOTI XSight Topics](https://soti.net/resources/blog/2023/fall-2023-soti-snap-update/) - [Support for Zebra Printers via SNMP](https://soti.net/resources/blog/2023/summer-2023-soti-connect-update-continued-support-for-zebra-printers-via-snmp/) - [Support for Avery Dennison Printers](https://soti.net/resources/blog/2023/soti-connect-now-supports-avery-dennison/) **New Customer Stories** We love our customers and these eight shared their SOTI success stories with us. Discover how the SOTI ONE Platform saved them time and money and how it can do the same for you. | | This bicycle manufacturer solved troubleshooting and security issues with SOTI MobiControl and SOTI XSight. [Read Their Story](https://soti.net/resources/customer-stories-and-use-cases/trek-bicycle-corporation/) | | --- | --- | | | This retailer used SOTI MobiControl to reduce support calls by 90%. [Read Their Story](https://soti.net/resources/customer-stories-and-use-cases/boyner/) | | | This transportation and logistics (T&L) company saved over $108,000 (USD) annually with SOTI MobiControl. [Read Their Story](https://cz.soti.net/resources/customer-stories-and-use-cases/tcc/) | | | This outdoor retailer reduced customer return time by 50% with SOTI MobiControl and SOTI Snap. [Read Their Story](https://soti.net/resources/customer-stories-and-use-cases/askari/) | | | This healthcare organization saved 120 hours on device updates using SOTI MobiControl. [Read Their Story](https://soti.net/resources/customer-stories-and-use-cases/the-steve-holmes-group/) | | | This food delivery chain used SOTI MobiControl to save 70 working days of manual configuration. [Read Their Story](https://www.soti.net/resources/customer-stories-and-use-cases/picnic/) | | | This food manufacturing company manages and profiles new devices to its POS system in minutes with SOTI MobiControl. [Read Their Story](https://www.soti.net/resources/customer-stories-and-use-cases/autogrill/) | | | This food manufacturing organization was able to optimize operations for six logistic platforms and more than 800 endpoints in the field with SOTI MobiControl. [Read Their Story](https://soti.net/resources/customer-stories-and-use-cases/consum-scv) | ## **New SOTI Reports** In 2023, SOTI released four reports looking at the complex issues businesses face, how they leverage technology today and what they need for the future to optimize their process and improve ROI: | | | | | | --- | --- | --- | --- | | [The Tech Effect: Strengthening the Omnichannel to Meet Consumer Demands](https://soti.net/media/ifhngnpb/soti-the-tech-effect-strengthening-the-omnichannel-to-meet-consumer-demands.pdf) | [The Technology Lifeline: Charting Digital Progress in Healthcare](https://soti.net/media/mcbn5b1b/soti-industry-report-the-technology-lifeline-charting-digital-progress-in-healthcare-letter.pdf) | [When Work is Anywhere: Managing Technology’s Role in the Distributed Workforce](https://soti.net/media/t2rflnvq/soti-industry-report-when-work-is-anywhere-managing-technologys-role-in-the-distributed-workforce.pdf) | [Mobility in Motion: When Technology Transformation Meets Operational Intelligence](https://soti.net/media/e2xnkbb3/soti-industry-report-mobility-in-motion-when-technology-transformation-meets-operational-intelligence-web.pdf) | Collectively, SOTI interviewed over 17,000 respondents across the globe. They are the voices and insights of technology experts, business leaders and customers. ## **New Branding** In January, we changed the branding for all the products within the SOTI ONE Platform. We also changed the name of an existing product to SOTI Pulse. Quick quiz: Do you remember what SOTI Pulse used to be called? Answer at the bottom of this blog. ## **Winning Awards** We were honored to receive the following awards: | | | | --- | --- | | | | | | | | | | Special thanks to our customers who trust and rely on our products. And to our partners who promote and advocate for our products and solutions. ## **See You in 2024** Thank you all for an incredible 2023. From the return of SOTI SYNC to the biggest set of updates to the SOTI ONE Platform – and everything in between – it’s been quite the year. Whatever 2024 brings, we can’t wait to explore its endless possibilities…together. See you next year! *Answer: SOTI Pulse used to be called SOTI Central* ^\*^SOTI XSight Live View - Patent Pending ##### About Author Jessica Dell’Aquila Director, Global Communications & Brand ##### Share on social media [LinkedIn](http://soti.net/#linkedin "Share on LinkedIn") [Twitter](http://soti.net/#twitter "Share on Twitter") [Email](http://soti.net/#email "Share via Email") ##### Featured Posts - [Why Off-the-Shelf Software Fails Frontline Teams & SOTI Snap Wins Mar 26, 2026 | Shash Anand](http://soti.net/resources/blog/2026/rethinking-frontline-software-with-soti-snap/) - [SOTI ONE: The Best Alternative to Cisco Meraki Systems Manager Mar 24, 2026 | Rukhsh Khan](http://soti.net/resources/blog/2026/soti-one-your-alternative-to-cisco-meraki-systems-manager/) - [Why Every Retailer Needs MDM for Retail POS Systems Mar 19, 2026 | Jessica DellAquila](http://soti.net/resources/blog/2026/mdm-for-pos-systems-why-retailers-need-mobile-device-management/) - [SOTI Pulse: Instant Answers & Total Confidence in Your Mobile Operations Mar 19, 2026 | Deepinder Singh](http://soti.net/resources/blog/2026/discover-how-soti-pulse-can-accelerate-your-device-management/) - [Unlocking SOTI MobiControl XS: Troubleshoot Network Issues Faster Mar 12, 2026 | Shash Anand](http://soti.net/resources/blog/2026/how-to-keep-your-devices-connected-soti-mobicontrol-xs/) ##### Request a Demo of The SOTI ONE Platform