Creating an Incident In SOTI MobiControl
About this task
In SOTI MobiControl, you can create an incident either from a device or during a web-based remote control session.
Procedure
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To create an incident from a device:
- Select the device in the devices list and click the Report Incident action button.
- Open the Device Information panel for the device and click the Report Incident action button.
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To create an incident during a web-based remote control session:
- Click the Add to Incident button.
- In the Add Device to Incident dialog box that opens, select Create New or Add to Existing Ticket.
- If you selected the Create New option, select a group for the new incident from the Select Group drop-down list.
- If you selected the Add to Existing Ticket option, search for the required ticket in the Search Incident field.
- Once the group for a new incident, or the ID of an existing incident, has been selected, click Add.