Remotely Controlling Devices
About this task
You can initiate remote control of a device from within either SOTI Assist or the SOTI MobiControl console.
Procedure
To initiate remote control of a device from within SOTI Assist:
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On the incident details page, in the Devices section on the left, click on Remote Control under the device you want to remotely control.
The device appears in the remote control page.
To initiate remote control of a device from within the SOTI MobiControl console:
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On the Devices tab, right-click on the device and select Web-based.
The device appears in the remote control page in SOTI Assist.