MobiControl Administration Utility

What is the MobiControl Administration Utility?

The MobiControl Administration Utility is a new utility that provides the MobiControl Administrators access to multiple configuration and status options on a single screen that previously existed in multiple locations. From the MobiControl Administration Utility the administrator can:

  • Check on the status of the deployment
  • Check on and test the status of services
  • Adjust device connectivity settings
  • Adjust Web Console connection ports
  • Configure Deployment Server and APNS Certificates
  • Configure the MobiControl Database connection
  • Manage and configure the deployment server and management console logs

System Health

The System Health window allows the MobiControl administrator to see the status of all the main components in MobiControl along with their status. If the connection is good, it will appear Green. If not, it will appear Red.



System Health

Feature Description
Deployment Server Displays the status of the Deployment Server
SOTI Services Displays the status of the SOTI Services
Database Displays the status of the Database
Web Console Displays the status of the Web Console

Service Management

The Service Manager section allows the MobiControl Administrator to view the status of all SOTI Services as well as test their connection. From this window the MobiControl Administrator can also perform Stop / Start and Restart functions on the Deployment Server and Management Service services without needing to access services.msc.



Service Manage

Feature Description
Deployment Server [Status] Displays the current running status of the Deployment Server service.
Deployment Server Extensions Displays the current status of the Deployment Server Extensions enabling Apple iOS and Google Android devices to communicate properly.
Management Service [Status] Displays the current running status of the Management Service.
Remote Control Skin Service Displays the current status of access ability to the Skin Catalog.
Enrolment Service Displays the current status of the Deployment Servers connection to the SOTI Enrolment Service for Apple iOS and Google Android devices.
Agent Builder Service Displays the current status of the connection to the Device Agent Manager stored on SOTI Servers for use in creating Windows Mobile device agents within the Web Console.
Location Service Displays the current status of access ability to SOTI's Location Based Services.
Activation Service Displays the current status of access ability to SOTI's Activation Server.

Device Connectivity

The Device Connectivity screen provides the MobiControl Administrator access to the main connection settings for both the Management Consoles and Device Agents. From this screen the MobiControl Administrator can change the Deployment server configuration without having to access the Deployment Server properties as well as the General Settings.



Device Connectivity

Feature Description
Site Name Displays the deployment's Site Name and allows the administrator to change it.
Deployment Server Name Displays the Deployment Server(s) name and allows the administrator to change it.
Primary Agent Address and Port Displays the primary IP or FQDN address for device connectivity along with it's assigned port.
Secondary Agent Address and Port Displays the secondary IP or FQDN address for device connectivity along with it's assigned port.
Device Management Address and Port Displays the external FQDN address for Apple iOS and Google Android device connectivity along with it's assigned HTTPS port.
Device Agent Access Available Indicates whether network traffic to the indicated primary and secondary IP or FQDN and port are functional.
Device Management Access Available Indicates whether network traffic to the indicated external FQDN and HTTPS port are functional.

Ports

The Ports screen allows the MobiControl Administrator to adjust the HTTP(S) ports for use with the MobiControl Web Console as well as specify the HTTPS port for the Apple iOS and Google Android to communicate over.



Ports

Feature Description
HTTP / HTTPS Port Displays the current web protocol and port being used for the MobiControl web console and administrator to change it.
HTTPS Port Displays the current port being used for Apple iOS and Google Android device communicate and administrator to change it.
Web Console accessible Displays the current status of the MobiControl web console.

Certificates

The Certificates screen provides the MobiControl Administrator the ability to view and update the current certificate that is bound to TCP port 443 and additional certificates needed for device management.



Certificates
Feature Description
MobiControl Root Certificate You can export and view the details of the Root Certificate
MobiControl Intermediate CA You can export and view the details of the MobiControl CA

 

Certificate Bindings

 

Feature Description
Component The component where the certificate is bound
Certificate The certificate bound to the selected component

 

iOS Profile Signing Certificate

Important:

Please contact support if a custom certificate needs to be changed. If done incorrectly, all devices must be reenrolled to receive any new configuration profiles from MobiControl.

Feature Description

Internal MobiControl Signing Certificate

 The default certificate used for enrolling iOS devices
Custom Certificate A user specified certificate used for enrolling iOS devices

APNS Configuration

The APNS (Apple Push Notification Service) screen provides the MobiControl Administrator the ability to update and change the APNS certificate attached to the deployment as well as view the connection status to Apple's servers.



APNS Configuration

Feature Description
Certificate Identifies the location of the APNS Certificate
Import Certificate Allows the MobiControl Administrator to import a new APNS certificate.
Apple Push Notification Service accessible Identifies if the deployment server can connect to Apple's APNS servers.
Apple Feedback Service accessible Identifies if the deployment server can connect to Apple's Feedback Service servers.

Database

The Database section gives the MobiControl Administrator access to the MobiControl SQL Database Connection.



Database

Feature Description
Database Name Displays the current database name and provides the MobiControl the ability to change it.
Server Name Displays the current deployment server name and provides the MobiControl the ability to change it.
Windows Authentication Specifies the authentication to the deployment server to use Windows NT Authentication.
SQL Server Authentication Specifies the authentication to the deployment server to use a specific SQL user.
User Name Specify the name of the SQL use to be used to authenticate to the database.
Password Specify the password of the SQL use to be used to authenticate to the database.
Database Accessible Indicates whether or not the SQL database is accessible to the deployment server



Data Diagnosis

Running a diagnosis will help identify corrupted data (Devices, Device Groups, Rules, and Configurations) in the MobiControl Database.


Database Diagnosis

A repair utility is provided to fix simple errors and data problems. For more severe problems, See "Contact Us" for Support and provide a copy of the diagnosis report.

Feature Description
Check Data Check your MobiControl Database for errors or corrupted data
Repair Data Repair simple errors found in your MobiControl Database
Save Report Save the report to a specific location
Send Report Send the report to a Technical Support Representative

 

Log Settings

The Log Settings screen allows the MobiControl Administrator to specify the detail of log they wish to collect with each specified function.

The following list contains the different log details:

Detail Type Description
Off No logs will be recorded.
Error Only records errors in the log file.
Warning Only records warnings in the log file.
Info Only records information items in the log file.
Verbose Records everything in the log file. This is also known as Debug Logging.


Log Settings

Area Item Description
Deployment Server Extensions
General Collects information about the deployment server extensions to write to log.
APNS Collects information about the Apple Push Notification Service to write to log.
Database Collects information about the database to write to log.
Web Console Collects information about the web console to write to log.
Schedule Collects information about the update schedule to write to log.
Management Collects information about the manager to write to log.
Management Service
Management Service Collects information about the management service to write to log.
Deployment Server Collects information about the deployment server connection to write to log.
Database Collects information about the database to write to log.
Access Control Collects information about console security to write to log.
Client Collects information about the Management Console client to write to log.
Enrolment Collects information about the enrolment service connection to write to log.
Deployment Server General Collects information about the deployment server to write to log.


Feature Description
View Allows the MobiControl Administrator to view the log.
Clear Allows the MobiControl Administrator to clear the log.