Upgrading a Device Agent
Before you begin
Note: SOTI strongly recommends that following an upgrade of SOTI MobiControl, you test device agents on select devices before completing a full rollout.
About this task
To upgrade SOTI MobiControl device agents:
Procedure
- Open the SOTI MobiControl console.
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Specify which networks your device(s) can use to download the device agent.
- If upgrading a single device, click on the device whose agent you want to upgrade to open its Device Information panel and open the Configurations tab.
- If upgrading multiple devices within a single device group, right-click on the device group with the devices whose agents you want to upgrade and select Advanced Configurations.
- Open the Agent Upgrade Settings entry. For device groups, make sure to first select the right device family from the dropdown list in the top right.
- Enable the networks over which you want to permit devices to download agents and click OK to save your settings. Close the Details dialog.
- Select the device(s) whose agent(s) you want to upgrade and, in the Device Actions menu bar, select More > Enable Agent Upgrade.
- If applicable, click the warning message at the bottom of the dialog box to see why some of the selected devices will not allow agent upgrades.
- Click Enable Agent Upgrade.
- With the device(s) still selected, now select More > the Upgrade Agent Now icon in the Device Actions menu bar.
- If applicable, click the warning message at the bottom of the dialog box to see why SOTI MobiControl cannot push the agent to some of the selected devices.
- Click Upgrade Agent Now.
Results
Devices with out of date agents will download and install the latest available agent.