Checking Android Debug Logs

About this task

To retrieve bug reports (device logs, stack traces and other diagnostic information) from Android Enterprise Work Managed devices:

Procedure

  1. Click the device name of an Android Enterprise Work Managed device to open its Device Information panel and select Send Script device action from the Device Actions bar.
  2. Enter request_bug_report in the Script field and then click Send Script.
    This script will request permission from the device user to send the bug report back to SOTI MobiControl.
  3. Instruct the device user to tap the Share option in the Android system notification asking if they'd like to Share bug report?
  4. In the Device Information panel, move to the Logs tab.
  5. Click Download Logs > Android Debug and save the file to your computer.

Results

The bug report will save to your computer within a .zip file.