Wiping Devices
About this task
Note: Some restrictions apply:
- Devices where SOTI MobiControl manages only a portion of the device such as Android devices with managed profiles cannot be wiped completely.
- Supervised iOS devices must disable or bypass Activation Lock before wipes are successful.
To remove data from your devices:
Procedure
- Select the devices that you want to wipe and in the Device Actions menu bar, select More > Wipe.
- In the Wipe dialog box, enable any applicable options. Pay attention to any warnings highlighted by the Wipe dialog box.
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On some device kinds you can choose a delivery method.
- SOTI MobiControl Agent sends the message directly to the SOTI MobiControl agent.
- Platform Notification Service sends the message through the device's native messaging service.
- If applicable, expand the warning message at the bottom of the dialog box to see which of the selected devices cannot be wiped and why.
- Select Wipe.
Results
Wiped devices remain enrolled in SOTI MobiControl.