Supported Devices

SOTI MobiControl supports a wide range of products, including Android, Apple, Linux, Windows, and wireless printer devices. For simplicity, SOTI MobiControl groups related device types under Platform tabs. Refer to the table below for a full list of supported operating systems and their associated platforms.

Note: Some devices require the installation of a SOTI MobiControl device agent for management purposes. The device agent uses approximately 10 MB of device storage.
This platform tab Manages these device types
Android Plus Devices running Android 4.2 or later
Apple Devices running
  • iOS 8.0 or later including iPhone, iPad and iPod Touch devices
  • macOS 10.12 or later
Linux Devices with x86 (32 bit), x64 (64 bit), or ARM processors or Zebra FX7500/FX9600 (RFID readers)
Printers Zebra wireless printers
Windows Desktop Classic Desktop devices running Windows
Windows Mobile/CE Devices running:
  • CE .NET 4.2 or later
  • Windows Mobile 5.0 or later
  • Pocket PC 2002 or 2003
Windows Modern Devices running Windows 10 or Windows Phone 8 and later
  • Includes HoloLens devices

Supported TLS Versions

Secure communication depends on the Transport Layer Security (TLS) version supported by both the SOTI MobiControl deployment server and the device platform.

The SOTI MobiControl deployment server supports the following TLS 1.2 cipher suites:
  • TLS_RSA_WITH_AES_256_GCM_SHA384
  • TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256
  • TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
  • TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
  • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
  • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256

The TLS version supported by each device platform is provided in the following table.

Device Platform TLS Versions
Windows CE TLS 1.0/1.1
Android 4.2 TLS 1.0
Android 4.3 – 9.0 TLS 1.0/1.1/1.2
iOS 5 – 12 TLS 1.0/1.1/1.2
Windows Phone 8.0 TLS 1.0
Windows Phone 8.1 TLS 1.0/1.1/1.2
Windows 10 Mobile 1511 – 1709 TLS 1.0/1.1/1.2

Certified Device Support

SOTI provides technical and development support for devices that have been tested and certified. Device certification ensures compatibility with all applicable SOTI ONE products and features.

Note: Uncertified devices receive best-effort support because SOTI cannot give assurance that they will function as intended.

Below is an overview of the certification process:

  1. A SOTI partner submits a request for device certification, including the make and model number.
  2. SOTI evaluates the certification request based on set criteria, then works with the partner to ensure all business and technical requirements are met to move forward.
  3. SOTI applies more than 400 rigorous tests to the device.
  4. SOTI fully certifies the device if it meets the standards of performance and functionality for the SOTI ONE Platform. The device may alternatively earn a passing status with known limitations.

If the device certification fails, SOTI will work with the device manufacturer to best resolve the issues.

Upon device certification, the customer receives the following support:

  • Technical support for troubleshooting SOTI-related device features across all SOTI products.

  • Best development efforts with SOTI and its partnership network.

  • Ongoing device application support to ensure SOTI features are updated with periodic SOTI agent and plugin releases.

  • Device-specific feature requests are considered for implementation in supporting the customer's operational needs.

Please click https://docs.soti.net/mobicontrolagentdownloads to see a list of available certified Android devices and SOTI Agent APKs.

If you do not find the device you are looking for, please contact your SOTI Account Manager or contact us at https://soti.net/about/contact-us/.