Checking Android Debug Logs
About this task
To retrieve bug reports (device logs, stack traces and other diagnostic information) from Android Enterprise Work Managed devices:
Procedure
- Click the device name of an Android Enterprise Work Managed device to open its Device Information panel and select Send Script device action from the Device Actions bar.
-
Enter
request_bug_report
in the Script field and then click Send Script.This script will request permission from the device user to send the bug report back to SOTI MobiControl. - Instruct the device user to tap the Share option in the Android system notification asking if they'd like to Share bug report?
- In the Device Information panel, move to the Logs tab.
- Click and save the file to your computer.
Results
The bug report will save to your computer within a .zip file.