Remote Controlling Devices Using the SOTI MobiControl Plugin

Before you begin

Note: This is a legacy feature. Whenever possible, use SOTI Assist for remote control sessions.

Android Enterprise devices must have an Android Enterprise plugin installed.

About this task

Note: The Remote Control device action is not visible on devices where remote control is not supported or the device agent is offline. Furthermore, Android devices with work profiles and iOS devices can only be remote-viewed.

To initiate a remote control session on a device:

Procedure

  1. Select the device that you want to remote control and click the Remote Control icon in the Device Actions menu bar.
  2. In the Remote Control dialog box, select Downloadable Plugin (Legacy) and click OK, then Download to download the plugin.
  3. Run the plugin installer as an administrator to install the plugin on your computer.
    The plugin installer is an .msi file that can be run only on Windows computers.
  4. Restart your browser to apply the plugin.
  5. Select the device that you want to remote control and click the Remote Control icon in the Device Actions menu bar to initiate a remote control session on the device.

Results

Note: On the Microsoft Edge browser, Enhanced Protected Mode (EPM) is enabled by default. EPM can block the connection required for the remote control plugin. If blocked, Edge may prompt you to continuously reinstall the SOTI MobiControl plugin for Remote Control. To correct this issue, open Windows PowerShell as an administrator and run the following command: CheckNetIsolation LoopbackExempt -a -n="Microsoft.MicrosoftEdge_8wekyb3d8bbwe"