Detailed Comparison Table

All service features, software services component features and support services component features available in SOTI Enterprise Service, SOTI Premium Service and Standard Support.



SOTI Premium and Enterprise Service

Feature Standard Support Premium Service Enterprise Service
Number of Devices N/A 1 to 500 501 and above
Minimum Order Quantity (MoQ) 1 license 1 license 1 license
Technical Account Manager No No Yes
Advanced Support Team No L2/L3 M-F 9-5 (local time) L1 after hours L2 and L3 24/7/365
Hours of Operation 9 AM - 5 PM local 24/7/365 24/7/365
Customer Portal No Yes Yes
Maximum Number of Technical Contacts 5 Unlimited Unlimited
Root Cause Analysis No No Upon Request
Software Services Component
SOTI MobiControl XTreme Hub Technology No Yes Yes
SOTI MobiControl System Health Dashboard No Yes (Jan 2021) Yes (Jan 2021)
Access to Device Simulation & Testing Services No No Yes (Feb 2021)
SOTI MobiControl App Analytics No Yes (May 2021) Yes (May 2021)
SOTI MobiControl Indoor Location No Yes (May 2021) Yes (May 2021)
Support Services Component
Business Reviews No No Quarterly
Professional Services Hours None None Yes
Online Training Academy No Yes Yes
Site Visits None None Annual (optional)
Additional Product Free Access No SOTI ONE (3-month trial) SOTI ONE (6-month trial)
Assisted Product Upgrades None None Unlimited
Free Server Licenses No Yes Yes
Inclusive Test Environment No Yes Yes
Health Check None None Yearly
Webcast Series No Yes Yes
SOTI SYNC Conference Passes No 15% discount (up to 5) 15% discount (up to 5)
GDPR Consulting Service No No Yes