URL Source: http://soti.net/resources/blog/2020/happy-retirement-to-soti-pocket-controller Last Updated At: 2025-09-06 06:32:31 UTC Description: SOTI announces the retirement of support & service of SOTI Pocket Controller. All features & capabilities have been transitioned to SOTI Assist. Learn more. Author: SOTI Inc. Keywords: SOTI ONE Platform --- # Happy Retirement to SOTI Pocket Controller ##### by SOTI Inc. Jul 14, 2020 Way back in 2001, the concept of mobile technology was limited to Windows PDAs, Palm Pilots and pagers. Google Android and the first iPhone were still seven years away. Smartphones? Tablets? Video calls? Apps? Those things didn’t exist as we know them today. [SOTI](http://soti.net/), as it is known today, didn’t exist either. Back then, it was founder and CEO [Carl Rodrigues tinkering in his basement](http://soti.net/resources/blog/2020/the-difference-a-hands-on-ceo-can-make-the-answer-may-actually-surprise-you/) and looking to develop a bestselling computer product.^1^ After several ideas and iterations, he finally hit upon something – a software system that allowed the user to control his or her mobile phone from their laptop.^2^ He then gave it a name: [SOTI Pocket Controller](http://soti.net/products/pocket-controller/). For nearly two decades, SOTI Pocket Controller provided world-class service by enabling enterprises to remotely control and provide real-time support to mobile devices across a variety of industries including [retail](http://soti.net/industries/retail/), [transportation and logistics](http://soti.net/industries/transportation-and-logistics/) and [field services](http://soti.net/industries/field-services/). But now, it’s time to say a big THANK YOU to SOTI Pocket Controller and all the customers who’ve relied on it over the years as it heads off into a well-earned retirement. ## Highlights of SOTI Pocket Controller SOTI Pocket Controller was ahead of its time when it came to the concept of delivering total control and visibility over mobile devices to the modern enterprise. This is reflected in the numerous awards it has won over the years: - 2003 Pocket PC Magazine Remote Host Control^3^ - 2011 Superstar Award for Consumer Apps, Cloud Services or Remote Desktop Access^4^ - 2011 Superstar Award for Consumer Apps, Information or File Management^5^ - 2013 Superstar Award for Consumer Apps, Cloud Services or Remote Desktop Access^6^ - 2013 Superstar Award for Consumer Apps, Security^7^ ## SOTI Assist Includes Everything in SOTI Pocket Controller…And More While SOTI Pocket Controller is hitting the beach, it’s legacy and core features can still be found in [SOTI Assist](http://soti.net/products/soti-assist/), along with its direct successor [SOTI MobiControl](http://soti.net/products/soti-mobicontrol/), and the entire [SOTI ONE Platform](http://soti.net/products/soti-one-platform/). - **Advanced Diagnostic Tools:** Device Snapshot, Device Screenshot and Device Logs allow you to pull detailed, precise device data from the moment an issue occurs. - **Powerful Remote Control:** Remote into problematic devices to identify issues and educate and empower the end user to resolve it themselves. - **Collaborative Remediation Tools:** Draw, annotate or whiteboard on an end user’s device screen to illustrate the cause and solution to the issues they are facing. - **Audio and Video Recording:** Record end user audio and video of the support session and attach the recording to the ticket for future reference. - **Major OS Support:** SOTI Assist supports all major operating systems, including: [Android](http://soti.net/solutions/android-management/), [Apple iOS](http://soti.net/solutions/apple-management), [iPadOS](http://soti.net/solutions/apple-management), [macOS](http://soti.net/solutions/apple-management), [Windows](http://soti.net/solutions/windows-management/) and [Linux](http://soti.net/solutions/linux-management/). SOTI Assist also fully integrates with the SOTI ONE Platform. Use SOTI MobiControl to create and sync incident tickets to devices. Link to SOTI Assist from any app built with [SOTI Snap](http://soti.net/products/soti-snap/), and even access SOTI Assist from SOTI’s IoT solution, [SOTI Connect](http://soti.net/products/soti-connect/). ## Need Help Transitioning to SOTI Assist? The retirement of SOTI Pocket Controller means that SOTI is no longer offering any support or updates to any of its iterations for Android or Windows. If you still want to maintain access to its features, capabilities and benefits, your best option is to transition to SOTI Assist. Need help? Have any other questions regarding SOTI Pocket Controller? [Please contact us today](http://soti.net/about/contact-us). 1. BBC, [The Man Who Built a $1B Firm in His Basement](https://www.bbc.com/news/business-40504764) 2. BBC, [The Man Who Built a $1B Firm in His Basement](https://www.bbc.com/news/business-40504764) 3. Brighthand, [Winners Named for Pocket PC Magazine Best Software Awards](http://www.brighthand.com/news/winners-named-for-pocket-pc-magazine-best-software-awards/) 4. Newswire, [SOTI Shines Bright in the 2011 Mobile Star Awards](https://www.newswire.com/soti-shines-bright-in-the-2011/145644) 5. Newswire, [SOTI Shines Bright in the 2011 Mobile Star Awards](https://www.newswire.com/soti-shines-bright-in-the-2011/145644) 6. Cision, [SOTI Wins Eight Superstar Awards in the 2012 Mobile Star Awards](https://www.newswire.ca/news-releases/soti-wins-eight-superstar-awards-in-the-2012-mobile-star-awards-511781771.html) 7. Cision, [SOTI Wins Eight Superstar Awards in the 2012 Mobile Star Awards](https://www.newswire.ca/news-releases/soti-wins-eight-superstar-awards-in-the-2012-mobile-star-awards-511781771.html) ##### About Author SOTI Inc. ##### Share on social media [LinkedIn](http://soti.net/#linkedin "Share on LinkedIn") [Twitter](http://soti.net/#twitter "Share on Twitter") [Email](http://soti.net/#email "Share via Email") ##### Featured Posts - [Discover Ready-to-Use SOTI Snap Apps on the SOTI Pulse Marketplace Sep 4, 2025 | Shash Anand](http://soti.net/resources/blog/2025/discover-ready-to-use-soti-snap-apps-on-the-soti-pulse-marketplace/) - [From Booth to CRM: How SOTI Snap Streamlines Lead Capture Aug 28, 2025 | Shash Anand](http://soti.net/resources/blog/2025/from-booth-to-crm-how-soti-snap-streamlines-lead-capture/) - [Unlocking SOTI MobiControl XS: Stop Replacing Batteries That Still Work Aug 26, 2025 | Shash Anand](http://soti.net/resources/blog/2025/unlocking-soti-mobicontrol-xs-stop-replacing-batteries-that-still-work/) - [SOTI Snap vs Microsoft PowerApps: Why SOTI Comes Out on Top Aug 21, 2025 | Shash Anand](http://soti.net/resources/blog/2025/soti-snap-vs-microsoft-powerapps-why-soti-comes-out-on-top/) - [Label Printer Management: A Must-Have for First Responders Aug 21, 2025 | SOTI](http://soti.net/resources/blog/2025/label-printer-management-a-must-have-for-first-responders/) ##### Request a Demo of The SOTI ONE Platform