URL Source: http://soti.net/nl/services/soti-premium-and-enterprise-service/comparison/

Last Updated At: 2026-05-16 17:50:31 UTC

Description: SOTI Premium Service & SOTI Enterprise Service protects your mobile strategy with technical features, software services & proactive support. Learn more.

Keywords: SOTI Premium Service, SOTI Enterprise Service

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# Detailed Comparison Table

Chart summarizing features of SOTI Services.

| Feature | Standard Support | Premium Service | Premium Plus Service | Enterprise Service | Enterprise Plus Service |
| --- | --- | --- | --- | --- | --- |
| Number of Devices | N/A | 1 to 500 | 1 to 500 | 501 and above | 501 and above |
| Minimum Order Quantity (MoQ) | 1 license | 1 license | 1 license | 1 license | 1 license |
| Technical Account Manager | No | No | No | Yes | Yes |
| Advanced Support Team | No | L2/L3 M-F 9-5 <br>(local time) <br>L1 after hours | L2/L3 M-F 9-5 <br>(local time) <br>L1 after hours | L2 and L3 <br>24/7/365 | L2 and L3 <br>24/7/365 |
| Hours of Operation | 9 AM - 5 PM local | 24/7/365 | 24/7/365 | 24/7/365 | 24/7/365 |
| Customer Portal | No | Yes | Yes | Yes | Yes |
| Maximum Number of Technical Contacts | 5 | Unlimited | Unlimited | Unlimited | Unlimited |
| Root Cause Analysis | No | No | No | Upon Request | Upon Request |
| Software Services Components | Software Services Components | Software Services Components | Software Services Components | Software Services Components | Software Services Components |
| --- | --- | --- | --- | --- | --- |
| Access to Device Simulation & Testing Services | No | No | No | Yes\* | Yes\* |
| SOTI MobiControl XTreme Hub Technology | No | No | Yes | No | Yes |
| SOTI MobiControl System Health Dashboard | No | No | Yes | No | Yes |
| SOTI Identity Multi-Factor Authentication (MFA) | No | No | Yes | No | Yes |
| Support Services Components | Support Services Components | Support Services Components | Support Services Components | Support Services Components | Support Services Components |
| --- | --- | --- | --- | --- | --- |
| Quarterly Business Review | No | No | No | Yes | Yes |
| Professional Services Hours | None | None | None | Yes | Yes |
| Online Training Academy | No | Yes | Yes | Yes | Yes |
| Site Visits | None | None | None | Annual (optional) | Annual (optional) |
| Additional Product Free Access | No | SOTI ONE <br>(3-month trial) | SOTI ONE <br>(3-month trial) | SOTI ONE <br>(6-month trial) | SOTI ONE <br>(6-month trial) |
| Assisted Product Upgrades | None | None | None | Yes | Yes |
| Inclusive Test Environment | No | Yes | Yes | Yes | Yes |
| Health Check | None | None | None | Yearly | Yearly |
| Webcast Series | No | Yes | Yes | Yes | Yes |
| SOTI SYNC Conference Passes | No | 15% discount <br>(up to 5) | 15% discount <br>(up to 5) | 15% discount <br>(up to 5) | 15% discount <br>(up to 5) |

\*Additional Service Fee